A family from Coventry, the Doyle’s, have Birmingham Airport employee, Zita Small, to thank for saving their family summer holiday after they were all kicked off a flight to Portugal and left stranded because their 1-year-old son Jack was recovering from chicken pox despite having been given a medical all-clear from a family doctor.
“Heartbroken wasn’t the word,” expressed Jack’s mother Carrie Doyle. “We, of course, understood that the air hostess was just following the rules and we appreciated it was for the safety and care of other passengers. But we were just devastated – especially as we had already cancelled our first flight because of Jack’s chicken pox. When I had to tell my 5-year-old daughter Ruby to get off the plane she was so confused and upset to be told that we weren’t going on holiday again.”
At present, dad Paddy is undergoing intensive rounds of chemotherapy and radiotherapy. A family holiday is what their entire household was longing for. Zita, who had recently lost her husband, overheard the family’s dilemma and was quick to intervene to attempt to find a satisfactory solution. 10 minutes later she had booked new upgraded First-Class flights to Portugal for the whole family.
Zita then took it upon herself to drive the Doyle’s to a health clinic to get a newly signed fit to fly medical letter for check-in despite the fact that her shift had finished by then.
This story reminds us why we are committed to serving the people of the area with the best Birmingham Airport taxi services in the West Midlands.